Store Policies

Refund + Returns Policies

We trust that you, the client, have taken the time to read and understand what you are purchasing, or to ask us any questions to clarify what you are ordering before paying and placing your order.

If you have over-ordered, purchased the incorrect items, or changed your mind on what you have purchased, and you notify us in an email before we start your order we will do our best to work out a solution for you. If we have started your order, no changes to your order can be made.  No refunds or credits are given.

If you’ve simply over-ordered or ordered the wrong item, there are no credits or refunds given, once the item has been shipped to you.

If we have supplied the incorrect order or it is damaged – please notify us within 7 days of your order being received and we will replace your order in full or issue a full refund. Any incorrect orders lodged after 7 days will not be replaced or refunded.

All packaging must be unopened and unused.

Shipping charges are not refundable. The customer is responsible for shipping charges on returns. 

Postage + Shipping

We currently only ship with Australia Post. We aim to dispatch your order within 3 business days. Your shipping time is indicated by which shipping service you have selected and paid for. We recommend allowing the following timeframes:

- Free Shipping on Car air fresheners are posted with regular postage stamp – no tracking is supplied, allow up to 2-3 weeks to receive.

- Regular shipping with tracking within Australia – allow up to 2 weeks

- Express shipping with tracking  within Australia – allow up to 1 week

- International shipping – allow up to 3 weeks

Once we have lodged your order with Australia Post, it is then the responsibility of Australia Post. If you elect to not have tracking on your order, this is at your own risk and responsibility. 


Any issues with delivery times, lost items or other delivery issues, you, the client, are to deal directly with the shipping company to resolve this or to seek compensation. Good Vibe Scents is not held responsible in any way for the actions of or for timeframes (estimated or otherwise) supplied by the shipping company after we have shipped your order. 


We take every care to ensure your order has been shipped in perfect condition and wrapped securely. If your order has been damaged, please notify us in writing with photos of the damage within 7 days of receiving your order. We will replace your order in full. 

If you, the client, have engaged a third party to collect or deliver your items, this is at your own responsibility. Good Vibe Scents takes no responsibility for the third party’s actions.

We would be than happy to update your address as long as your order has not been shipped. Please contact us via email with your correct address so we can further assist.

If a package is returned to us as undeliverable, we will issue a refund for the cost of the items minus any shipping charges incurred by us. This includes any return shipping fees that may have been charged to us directly.

Copyright + Intellectual Property

All designs and layouts are exclusive, copyrighted to and the intellectual property of The Lala Group Trading As Good Vibe Scents. The use of, reproduction of, or transferral of our work in part or full by or to a third party is not allowed unless written permission from Paper and Ink Studio is given for that specific usage. Breaches will be met with legal action.

Force Majeure

Neither Party will be liable to the other Party for failure to perform any of its obligations under this Agreement to the extent such performance is hindered, delayed or prevented by Force Majeure (except for failure to make payments hereunder).Neither party shall be held liable or responsible to the other party nor be deemed to have defaulted under or breached this Agreement for failure or delay in fulfilling or performing any obligation under this Agreement when such failure or delay is caused by or results from causes beyond the reasonable control of the affected party, including but not limited to an outbreak, disease, epidemic, pandemic, quarantine restriction, or other public health or government restriction or advisory, fire, floods, embargoes, war, acts of war (whether war is declared or not), insurrections, riots, civil commotions, strikes, lockouts or other labour disturbances, acts of God or acts, omissions or delays in acting by any governmental authority; provided, however, that the party so affected shall use reasonable commercial efforts to avoid or remove such causes of non-performance, and shall continue performance hereunder with reasonable dispatch whenever such causes are removed. Either party shall provide the other party with prompt written notice of any delay or failure to perform that occurs by reason of force majeure. The parties shall mutually seek a resolution of the delay or the failure to perform as noted above. 

Keeping In Touch

We’d love to keep in touch, so we add you to our mailing list – unless you tell us otherwise. We promise we won’t spam you, and there’s no chance we’ll ever pass on your information to other parties.